1. First-payment refund
You may request a full refund of your first paid Prowiso subscription charge within 14 calendar days of that charge. This customer-friendly refund applies once per customer and organization. It does not apply to fraudulent use, repeated account creation intended to obtain recurring free access, or separately negotiated organizational services. Mandatory cancellation or refund rights that provide greater protection continue to apply.
2. Renewal payments
Monthly renewal payments are normally non-refundable once processed because digital access is made available immediately for the renewed period. We may make an exception where required by law or where a documented technical or billing error prevented access.
3. Cancellation
You may cancel at any time through the member billing portal or by emailing admin@hykaizenconsulting.com from the address associated with your account. Your notice only needs to clearly state that you want to cancel. Cancellation stops future automatic renewals and normally becomes effective at the end of the current paid billing period. You may continue using the purchased access until that date unless access is suspended under the Terms of Service.
4. Duplicate, incorrect, or unauthorized charges
Contact us promptly if you believe a charge is duplicated, incorrect, or unauthorized. Confirmed billing errors will be corrected or refunded. For account security, we may request reasonable information to verify the account and transaction, but never your full card number or password.
5. Currency and bank charges
Prowiso shows the selected billing currency before checkout. Refunds are issued in the original transaction currency through the original payment method. Exchange-rate differences, foreign-transaction charges, and bank fees are controlled by financial institutions and are not refundable by Prowiso unless required by law.
6. How to request a refund
Email admin@hykaizenconsulting.com from the address associated with your membership. Include your name, account email, charge date, and a short description of the request. No special form is required. Do not send passwords or complete card details. Approved refunds are submitted to Stripe promptly and within any deadline required by applicable law; the bank or card issuer determines when the credit appears.
7. Mandatory rights
This policy does not limit any non-waivable consumer cancellation, refund, statutory warranty, or other right that applies in your jurisdiction. Where a valid statutory cancellation requires a refund, Prowiso will refund the amount and cancel related future charges within the period required by that law.